Éole Necklace Edition gilded

Delivery and Returns

Bespoke Delivery Services

We are pleased to offer secure, global logistics for all Polène acquisitions, ensuring your items are transported with the utmost discretion and care via premium carriers such as DPD Premium and Royal Mail Special Delivery.

• Domestic Delivery: For deliveries within the United Kingdom, please anticipate an estimated arrival time of 4 to 6 business days.
• Global Shipping: We proudly support worldwide delivery, extending our sophisticated retail experience to our international clientele.
• Delivery Tariffs: We offer complimentary standard shipping on all orders meeting or exceeding £60. For acquisitions below this threshold, a transparent flat-rate shipping fee of £10 is applied at checkout.

Complimentary Returns Policy

Selecting exquisite Polène Collections requires absolute peace of mind. Should your acquisition not meet your expectations, our streamlined returns process is designed for your ultimate convenience.

• 30-Day Guarantee: You may initiate a return or exchange for any reason within 30 days of receiving your order.
• Free and Flexible Returns: We proudly cover all return shipping fees. Furthermore, you are entirely unrestricted and retain the flexibility to select any preferred logistics carrier to dispatch your return parcel back to our facilities.
• Condition Requirements: To qualify for a seamless refund or exchange, items must be returned in flawless, unworn condition. Please note that merchandise exhibiting artificial damage, cosmetic stains, or obvious signs of use that preclude secondary resale cannot be accepted.